Privacy Policy

Privacy Policy for Datacomm Express

Effective Date: 24 June 2026
Website: www.datacommexpress.com

  1. Introduction

Datacomm Express respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, request product information, use our WhatsApp channels, subscribe to our marketing messages, or interact with our business in-store or online.

This Privacy Policy explains how Datacomm Express collects, uses, stores, shares, protects, and manages your personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act, 2023, the Nigeria Data Protection Regulation, and other applicable privacy and consumer protection laws.

By using our website, placing an order, submitting your information, or communicating with us, you agree to the practices described in this Privacy Policy.

  1. Who We Are

Datacomm Express is a technology, networking, security, telecommunications, renewable energy, and smart automation product supplier based in Nigeria.

Business Name: Datacomm Express
Website: www.datacommexpress.com
Office Address: [Insert current business/registered office address]
Email: [Insert privacy/contact email]
Phone/WhatsApp: [Insert official phone number]

For the purpose of data protection laws, Datacomm Express acts as a Data Controller for the personal information we collect directly from customers, website visitors, suppliers, partners, and other users.

  1. Personal Information We Collect

We may collect the following categories of personal information:

  1. Identity and Contact Information

This may include your name, phone number, email address, billing address, delivery address, company name, and other information you provide when placing an order or making an enquiry.

  1. Order and Transaction Information

This includes products purchased, order history, payment status, invoice details, delivery details, return requests, warranty claims, complaints, and customer support records.

  1. Payment Information

We may receive payment confirmation details from payment processors, banks, or payment gateways. We do not intentionally store your full card details on our website. Payment transactions are usually processed by secure third-party payment providers.

  1. Technical and Website Usage Information

When you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, time spent on the site, referring website, cookies, and other analytics information.

  1. Communication Information

We may collect records of your communication with us through WhatsApp, email, phone calls, contact forms, live chat, social media, or in-store enquiries.

  1. Marketing Preference Information

This includes whether you have subscribed to our newsletters, promotional messages, WhatsApp updates, advertising campaigns, or product notifications.

  1. How We Collect Your Personal Information

We collect personal information when you:

  1. Visit or browse our website.
  2. Create an account or place an order.
  3. Fill out a contact form or request a quotation.
  4. Contact us through WhatsApp, phone, email, or social media.
  5. Subscribe to newsletters or marketing updates.
  6. Make payment for a product or service.
  7. Request delivery, installation, technical support, warranty service, return, or refund.
  8. Participate in promotions, surveys, campaigns, or customer feedback activities.
  9. Interact with our online advertisements or social media pages.
  1. Why We Use Your Personal Information

We use your personal information for the following purposes:

  1. To Process Orders and Deliver Products

We use your information to confirm orders, process payments, prepare invoices, arrange delivery, track orders, and complete sales transactions.

  1. To Provide Customer Support

We use your information to respond to enquiries, provide technical assistance, handle complaints, manage warranty claims, and resolve service issues.

  1. To Improve Our Website and Services

We may use website analytics and customer feedback to improve our products, website performance, product listings, pricing, customer experience, and business operations.

  1. To Send Product Updates and Marketing Messages

With your consent or where permitted by law, we may send you product offers, promotional messages, new arrival alerts, clearance sales, or relevant business updates through email, SMS, WhatsApp, or online advertising platforms.

You can opt out of marketing messages at any time.

  1. To Prevent Fraud and Secure Our Business

We may use information to detect suspicious transactions, prevent fraud, protect our website, verify identity where necessary, and maintain the security of our systems.

  1. To Comply with Legal and Regulatory Obligations

We may process your information where necessary to comply with tax, accounting, legal, regulatory, dispute resolution, consumer protection, and data protection obligations.

  1. Lawful Basis for Processing Personal Information

We process personal information only when we have a lawful reason to do so. This may include:

  1. Contractual necessity – to process your order, deliver products, provide support, or fulfil a service request.
  2. Consent – where you agree to receive marketing messages or allow cookies that require consent.
  3. Legal obligation – where we must keep records for tax, accounting, consumer protection, or regulatory purposes.
  4. Legitimate business interest – to improve our services, prevent fraud, secure our website, respond to enquiries, and manage customer relationships.
  5. Vital interest or public interest – where applicable under law.

The Nigeria Data Protection Act recognises data subject rights such as withdrawal of consent and objection to direct marketing, including profiling connected to direct marketing.

  1. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

  1. Keep the website functioning properly.
  2. Remember your cart, preferences, and browsing session.
  3. Improve website speed and performance.
  4. Understand how visitors use our website.
  5. Measure advertising performance.
  6. Show relevant product ads on platforms such as Google, Facebook, Instagram, and other advertising networks.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing. You may manage or disable cookies through your browser settings. However, disabling some cookies may affect how the website works.

  1. Use of WhatsApp and Social Media

Datacomm Express may use WhatsApp, Facebook, Instagram, Google, and other platforms to communicate with customers, send product information, confirm orders, respond to enquiries, and run advertisements.

When you communicate with us through third-party platforms, those platforms may also collect and process your data according to their own privacy policies. We encourage you to review the privacy policies of any third-party platform you use.

  1. Sharing Your Personal Information

We do not sell your personal information.

However, we may share your information with trusted third parties where necessary, including:

  1. Payment processors and payment gateways.
  2. Delivery and logistics companies.
  3. Website hosting providers.
  4. IT support and website maintenance providers.
  5. Email, SMS, WhatsApp, and marketing service providers.
  6. Analytics and advertising platforms.
  7. Professional advisers such as accountants, auditors, legal advisers, and consultants.
  8. Government, regulatory, tax, law enforcement, or dispute resolution authorities where required by law.

We require third parties who process personal information on our behalf to use it only for authorised purposes and to protect it appropriately.

  1. International Data Transfers

Some of the tools and service providers we use may store or process data outside Nigeria. These may include hosting platforms, cloud services, payment providers, advertising platforms, analytics tools, and communication systems.

Where personal information is transferred outside Nigeria, we will take reasonable steps to ensure that appropriate safeguards are in place in line with applicable data protection laws.

  1. How We Protect Your Personal Information

We use reasonable technical, administrative, and organisational security measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  1. Secure website hosting.
  2. Password-protected systems.
  3. Limited staff access to customer records.
  4. Secure payment processing through third-party payment providers.
  5. Website security monitoring.
  6. Regular system updates and access control.
  7. Staff awareness on handling customer information.

However, no online platform, email, website, or electronic transmission is completely secure. Customers are also responsible for keeping account login details, passwords, and devices secure.

  1. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including order processing, delivery, warranty support, accounting, legal, tax, dispute resolution, and business record purposes.

For example:

  1. Order and invoice records may be kept for accounting, tax, and legal compliance.
  2. Customer support records may be kept to resolve complaints, warranty claims, and service history.
  3. Marketing contact details may be kept until you unsubscribe or request deletion, subject to legal retention requirements.
  4. Website analytics data may be retained for performance and reporting purposes.

When personal information is no longer required, we will delete, anonymise, or securely archive it where appropriate.

  1. Your Privacy Rights

Subject to applicable law, you have the right to:

  1. Request access to the personal information we hold about you.
  2. Request correction of inaccurate or incomplete information.
  3. Request deletion of your personal information where legally permitted.
  4. Withdraw consent where processing is based on consent.
  5. Object to processing for direct marketing purposes.
  6. Request restriction of certain processing activities.
  7. Request information about how your data is used.
  8. Lodge a complaint with the Nigeria Data Protection Commission where you believe your privacy rights have been violated.

To exercise your rights, contact us using the details in Section 18 of this Privacy Policy.

We may request proof of identity before acting on your request to protect your information from unauthorised access.

  1. Marketing Communications

We may send marketing messages about products, promotions, clearance sales, new arrivals, discounts, and business updates where you have consented or where permitted by law.

You can opt out of marketing messages at any time by:

  1. Clicking the unsubscribe link in an email, where available.
  2. Replying “STOP” or requesting removal from WhatsApp/SMS marketing lists.
  3. Contacting us directly through our official email or phone number.

Once you opt out, we will stop sending marketing messages to you, except for important transactional messages relating to orders, payments, delivery, support, warranty, or legal obligations.

  1. Children’s Privacy

Our website and services are intended for customers who are capable of entering into commercial transactions. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

Where we discover that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

  1. Third-Party Links

Our website may contain links to third-party websites, payment platforms, social media pages, manufacturer websites, or partner platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to read the privacy policies of any external website you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, technology, or data processing practices.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

  1. Contact Us

For questions, complaints, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact:

Datacomm Express
Address: 39 Olonode street, Alagomeji-Yaba, Lagos-Nigeria
Email: info@datacommexpress.com
Phone/WhatsApp: +2347061555250, +2347061555265
Website: www.datacommexpress.com

You may also contact the Nigeria Data Protection Commission if you believe your data protection rights have been violated.

 

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