At Datacomm Express, we want our customers to shop with confidence. If you are not fully satisfied with your purchase, you may request a return within 14 days from the date of delivery, subject to the conditions below.

1. Return Window

Customers may return eligible products within 14 calendar days of receiving the item.

Return requests made after 14 days from the delivery date may not be accepted.

2. Condition of Returned Goods

To qualify for a return, the product must be:

In new and sellable condition
Unused, undamaged, and not installed
In the original manufacturer’s packaging
Complete with all accessories, manuals, cables, parts, labels, warranty cards, and any included items
Free from scratches, dents, stains, missing parts, or signs of use

Products that are used, installed, damaged, incomplete, altered, or not in their original packaging may be rejected or may attract additional charges.

3. Restocking Fee

Approved returns will attract a 20% restocking fee.

This fee covers product inspection, repackaging, administrative handling, and inventory processing.

The restocking fee will be deducted from the refund amount.

4. Non-Returnable Items

The following items may not be eligible for return:

Products that have been installed, configured, activated, or used
Products with damaged or missing packaging
Products with missing accessories or components
Special-order items or customized products
Clearance, discounted, or final-sale items where stated at the point of purchase
Items damaged due to misuse, improper handling, power surge, wrong installation, or customer negligence

5. Defective, Wrong, or Damaged Items

If you receive a defective, incorrect, or damaged item, please contact us within 48 hours of delivery with your order number, photos, and a clear description of the issue.

Where the fault is confirmed to be from Datacomm Express, the manufacturer, or our delivery process, we may offer a replacement, repair, exchange, or refund in line with the applicable warranty and return conditions.

The 20% restocking fee will not apply where the return is due to our confirmed error, such as a wrong item supplied.

6. Return Shipping Cost

Customers are responsible for the cost of returning items unless the return is due to a confirmed error by Datacomm Express, such as a wrong, defective, or damaged item supplied.

Returned items must be properly packaged to prevent damage during transit. Datacomm Express will not be responsible for items damaged while being returned by the customer.

7. Inspection and Approval

All returned items are subject to inspection after they are received.

A return is only approved after we confirm that the item meets our return conditions. If the item does not meet the required condition, the return may be rejected and the customer may be responsible for collecting the item or paying for re-delivery.

8. Refund Processing

Once the returned item has been inspected and approved, refunds will be processed within 5–10 business days.

Refunds will be made through the original payment method where possible. Delivery charges, installation fees, service fees, and the 20% restocking fee are non-refundable, unless otherwise required by law or where the return is due to our confirmed error.

9. How to Request a Return

To request a return, please contact us with the following details:

Email: [insert email address]
Phone/WhatsApp: [insert phone number]
Order Number: [insert order number]
Reason for Return: [brief explanation]
Product Condition: [new/unused/damaged/etc.]

Our team will review your request and provide return instructions where applicable.

10. Policy Consistency

This return policy applies to eligible purchases made from Datacomm Express online and offline channels, unless a different return condition is clearly stated at the point of purchase.